Customer Experience Representative - Nation's Top Search Firm

Treeline, Inc., an award-winning sales recruiting and executive search agency, offering strategic sales staffing and recruitment services for leading companies in the United States and throughout North America. Dedicated to facilitating the placement of exceptional top sales talent professionals, Treeline stands at the forefront of advancing job careers of professionals in the sales industry!

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Company Profile:

Our client is an established global manufacturer in the healthcare industry with a focus on essential medical disposables for acute care settings. The product offerings cover critical areas such as fluid management, medication delivery, and various surgical and nursing solutions for daily patient care. They are expanding their Customer Experience team in Aurora, IL and looking for individuals who can handle communications with professionalism while enhancing overall customer experiences.

Job Description: 

• Order & Issue Management: Manage daily tasks that involve order processing, returns, and status/tracking requests; contribute to a team environment that handles high email volumes in these areas, and support the transition to an account-based service model.
• CRM Technology: Must be familiar with, or comfortable learning, how to input all information and orders through a customer relationship management (CRM) tool
• Process Contribution: Work in an evolving environment, assisting with manual tasks and process improvement as the team moves toward greater standardization.
   

Requirements:

• 2+ years of experience in Customer Service, Retail, Administration, Hospitality or Call Center with the ability to work in a fast-paced environment 
• Hubspot, CRM, or ERP experience is a plus
• Must possess strong personal attributes, including being customer-oriented, a self-starter, a strong leader, and a team player.

Location/Schedule: The position is full-time and on-site in Aurora, IL. The starting hours are 7:30 AM to 4:30 PM with one hour for lunch.

Job #

Hourly Wage: $21.00 - $24.00 / HR ( annual salary of $45,000–$50,000)