Director, Customer Success - Executive Search Agency

Treeline, Inc. is an executive search agency that specializes in the career advancement of sales professionals throughout North America.  To stay in the know on the hottest sales jobs across the country, please Follow Treeline on LinkedIn and turn on our New Job Alerts!


Company Profile:
Our client is a growing start up organization that offers a proprietary billing and invoices software to manage and expedite insurance billing and the collections process.  Their cost-effective solutions assist with the estimation process and increases collections efficiency while decreasing the average payment time.  They are looking for Director of Customer Success to work alongside the leadership team to help refine their Customer Success, Onboarding and Retention Practices as the company and client list continues to grow. 


Job Description:

• The Director of Customer Success will be focused on formalizing internal processes around Onboarding, Customer Support/Success and Client Retention and also be responsible for managing 1 Customer Success Rep. 
• The Director of Customer Success will be tasked with creating and presenting Quarterly Business Reviews (QBRs) to clients, leveraging NPS for improvement as well as providing market insight to clients. 
• The Director of Customer Success also be focused on new client onboarding success in the first 90-days through training and enablement, scheduling weekly meetings to report on performance and handling any inbound question inquiries 

Requirements: 

• 4-10 years of hands on account management, customer success or similar experience  
• Previous experience working in a labor-based service industry is required, such as claims, insurance, billing, or similar environments 
• Previous experience with People Management and ability to build and refine processes; Strategic mindset focused on process improvement and enablement 

  
Location: This is a remote based position where candidates will work from a home office with limited travel anticipated.   

Job #4647

Base Salary: $125,000 - $150,000
Total Comp:  $150,000 - $175,000