Head of Customer Success - SaaS
Technology | Detroit | Michigan | $200,000
Detroit, MI – Our client is a mid-level organization in the customer experience and loyalty space. They specialize in providing data and analytics as well as custom development for Fortune500 organizations. They are continuing to grow their team and looking for a talented Sales Leader to join their team. The Head of Customer Success will work with their top clients while also leading a team and creating best practices around upsell and cross sell.
• The Head of Customer Success will be a revenue generating position, heavily focused on upselling and cross selling additional services and custom application development with existing clients.
• The Head of Customer Success will be managing a small team of Customer Success Directors and will also be tasked with managing high level clients directly
• The Head of Customer Success will work closely and cross-functionally with product and development teams as well as sales and marketing.
• 4+ Years of selling professional services, custom development, data services, off-shoring, or a similar service-based sell
• 2+ Years of management or team lead experience
• Must be tech-savvy and have the ability to convey technical concepts to sophisticated buyers
• Bachelor’s Degree Required
Location: Reporting daily to a Detroit, MI or Los Angeles, CA office; Traveling 50% to key accounts on a National level.
Base Comp: $80,000 - $90,000
Total Comp: $200,000 - $200,000